We value long-term relationships with our clients. We do this by fully believing in, and practicing, the following values;
- Treat our customers and suppliers with openness and honesty.
- Communicate good news immediately. Communicate bad news even sooner.
- Realize that every person is valuable and treat everyone as you would like to be treated.
- Go out of the way to give our customers what they need.
- Return emails and phone messages in a timely manner.
- Work with the long-term relationship in mind.
- Work with customers and suppliers to find the best solution for the customer’s problem – even if that isn’t the cheapest or most expensive, or even if it means referring them to another supplier. Trust that the customer finds value in this and will eventually come back to us for something else.
- Keep up to date on standards, products, and best practices – be the experts in our field so our customers don’t have to be.